Sooner Born Sooner Bred
11/27/2006, 08:08 PM
All I wanted was to get a $4 finance charge removed from my credit card acct so I could close it. Things started out well enough.
Me: I'd like to cancel this account.
Dude: Sorry to hear that. Can I ask why?
Me: I'm eliminated CC debt and this one is paid off.
Dude: Oh. What is the rate on your other cards?
Me: 0%
Dude: Oh well that is understandable then. That won't last forever though and your rate on this card is 7%.
Me: I realize that, but my other card is also paid off. I'm working at having no CC debt. Please just cancel the acct.
Dude: But this card is really good.
Me: I know you are just trying to do your job, but I no longer want this card. Please close the account.
At this point he starts trying to talk over me about how fantastic the card is. So I say
Me: Look, either cancel the acct or get a manager on the phone.
Dude: (still talking over me) I am the manager.
Me: JUST CANCEL THE DAMN ACCOUNT!
Dude: Ma'am there is no need to yell, I am doing my job telling you the benefits and you aren't listening. You have great credit history with this company. I'm just doing my job.
Me: My history with the company goes a lot further back than just this credit card. Sorry to yell at you, but I just want the account closed.
Dude: Fine. I will close it. Is there anything else I can do?
Me: No. Have a nice day.
I bet I'm gonna have a Toys R Us charge on it.
Me: I'd like to cancel this account.
Dude: Sorry to hear that. Can I ask why?
Me: I'm eliminated CC debt and this one is paid off.
Dude: Oh. What is the rate on your other cards?
Me: 0%
Dude: Oh well that is understandable then. That won't last forever though and your rate on this card is 7%.
Me: I realize that, but my other card is also paid off. I'm working at having no CC debt. Please just cancel the acct.
Dude: But this card is really good.
Me: I know you are just trying to do your job, but I no longer want this card. Please close the account.
At this point he starts trying to talk over me about how fantastic the card is. So I say
Me: Look, either cancel the acct or get a manager on the phone.
Dude: (still talking over me) I am the manager.
Me: JUST CANCEL THE DAMN ACCOUNT!
Dude: Ma'am there is no need to yell, I am doing my job telling you the benefits and you aren't listening. You have great credit history with this company. I'm just doing my job.
Me: My history with the company goes a lot further back than just this credit card. Sorry to yell at you, but I just want the account closed.
Dude: Fine. I will close it. Is there anything else I can do?
Me: No. Have a nice day.
I bet I'm gonna have a Toys R Us charge on it.