For Computer Geniuses

[BajaOklahoma]

My husband cannot send emails from work to the house. Apparently, this is true for all of the Comcast email addresses they have tried. I can send emails to his email acct at work. And they do not spam.......
The tech person at his office can't figure out why. With Comcast being a major ISP down here, it is an issue.

Comcast refuses to help.

Ideas?
TIA

[Rogue]

I'm certainly no computer genius, I was hoping to learn something here.
I work for a very security conscious organization (US govt) and have comcast at home, haven't had problems. Have you tried sending a message from home to work and replying to it?

[BajaOklahoma]

Yeap, he's tried the replies. No go.

[sooner n houston]

Set up a yahoo account.

[BajaOklahoma]

we have one, so we are okay. But there are 300 employees, most with Comcast accounts.
I am trying to get free advice. :)

[yermom]

define "can't"

does it just never arrive or do you get a message back?

[BajaOklahoma]

Bounces back as undeliverable.
Double-checked the address (that would be a duh moment, wouldn't it), but it is happening to all of the Comcast emails.

[yermom]

you want to PM me the actual message?

like is it a 550 or something?

[handcrafted]

Next question: does it say why it's undeliverable, and does the bounce come from the hubby work server or from Comcast? That's the important bit. It could either be that Comcast doesn't accept incoming emails from your hubby's work, or that your hubby's IT peeps have the firewall turned up too high, or they block outgoing emails to Comcast addresses, probably by accident.

Do you get something like "550 relaying prohibited"? Or is it just "unknown user"?

Every single time I've ever had trouble sending email from work, it's always been because the server I'm trying to send to is blocking.

[BajaOklahoma]

I will get my husband to send one home tomorrow, then forward the undeliverable to me at work. Then I will PM you.
Thank you for trying to help.

[handcrafted]

I will get my husband to send one home tomorrow, then forward the undeliverable to me at work. Then I will PM you.
Thank you for trying to help.

We can help figger it out, but there may not be anything you can do about it.

There is one thing hubby can check. Make sure his SMTP server settings on his email software at work are set right. If he's trying to send through Comcast's network from his work computer, that might be the problem. He would need to change the settings to make sure he is sending through his work SMTP server.

[yermom]

headers might help as well

[BajaOklahoma]

headers might help as well

??????


And the way the system is setup, he can't change anything on the work computer. He asked about the firewalls. He isn't trying to send through Comcast from work, just send to a Comcast addy from work.

[yermom]

depending on the client, there are ways too see the headers, you might have to dig around, it's the stuff that looks like this:


from ###.###.###.### (EHLO xxx.xxx.xxx) (###.###.###.###) by mta107.mail.re2.yahoo.com with SMTP; Sun, 02 Apr 2006 13:22:00 -0700
Received: from [###.###.###.###] by xxx.xxx.xxx (Sun Java System Messaging Server 6.1 HotFix 0.11 (built Jan 28 2005)) with ESMTP id <0IX400C3A38O6J00@ xxx.xxx.xxx> for [email protected]; Sun, 02 Apr 2006 15:22:00 -0500 (CDT)

[Okla-homey]

FWIW, there's always this approach. Netidentity.com. I've had it for years, my email addy never changes, and my email addy is just my first name @ last name.com.

He would just log-in to his account at work, and email away. It even worked for me in Afghanistan.

[yermom]

or yahoo or gmail

only thing that ISP accounts are good for is registering here ;)

[handcrafted]

or yahoo or gmail

only thing that ISP accounts are good for is registering here ;)

Unless webmail is banned at your work, like it is at mine. :mad:

[handcrafted]

??????


And the way the system is setup, he can't change anything on the work computer. He asked about the firewalls. He isn't trying to send through Comcast from work, just send to a Comcast addy from work.

In that case it's Comcast's problem. They're blocking him.

[BajaOklahoma]

That is what he is thinking, Comcast is being a jerk and not willing to talk to the tech person.

[handcrafted]

comcast sucketh worse than Cox. Change ISPs is my advice.

[yermom]

Unless webmail is banned at your work, like it is at mine.

eww

[yermom]

In that case it's Comcast's problem. They're blocking him.

this is my suspicion as well

from the actual bounce you might be able to tell why though, like if it's a blacklist or what

[handcrafted]

this is my suspicion as well

from the actual bounce you might be able to tell why though, like if it's a blacklist or what

Blacklists don't usually bounce, they just eat the email.

[handcrafted]

eww

Yes indeed, the head of our IT Dept. loves to configure and re-configure Websense to block anything he thinks users shouldn't be doing. Based on his own personal interpretation. You might be able to tell that I'm not that impressed with him. I'd be a better sysadmin than he is, and I'm self-taught and not even in the business right now. I had to freakin' tell this guy how to go about scanning a hard drive for unauthorized email attachments. Sheesh.

[yermom]

Blacklists don't usually bounce, they just eat the email.

i've seen it both ways

[OUinFLA]

depending on the client, there are ways too see the headers, you might have to dig around, it's the stuff that looks like this:
.

Quote:
from ###.###.###.### (EHLO xxx.xxx.xxx) (###.###.###.###) by mta107.mail.re2.yahoo.com with SMTP; Sun, 02 Apr 2006 13:22:00 -0700
Received: from [###.###.###.###] by xxx.xxx.xxx (Sun Java System Messaging Server 6.1 HotFix 0.11 (built Jan 28 2005)) with ESMTP id <0IX400C3A38O6J00@ xxx.xxx.xxx> for [email protected]; Sun, 02 Apr 2006 15:22:00 -0500 (CDT)




still spending a lot of time corresponding with the xxx.pron sites?

[yermom]

:O