Frozen Sooner
2/11/2006, 02:44 PM
OK, I've got to give you some background on this story:
On the third, a new teller deposited a check into the wrong person's account. The error was not discovered for a couple of days, at which point the money was taken out of the wrong person's account and put in the correct account. A phone call was made to both members, though the second one was left a message because she did not answer her phone.
Yesterday, the owner of the wrong account comes storming into my office wanting to know why her account only had 72 dollars in it. I explained the situation very nicely to her, and she agreed that the check that had been deposited to her account wasn't hers.
Here's where it gets weird:
On the third, this woman called our phone center to get her balance-which at the time included the 1500 extra from the misdeposit. She admits that at the time it seemed odd that she had that much money in her account, but did not bother to check the amounts of any recent deposits into her account.
She goes out and blows all the money that SHOULD be in her account and makes an appointment to get a bunch of work done on her car.
Now she's in my office and is DEMANDING that I give her $1500 so she can pay to get her car out of hock at the dealership because we TOLD her that the money was in her account and she relied on that information. I explained to her that she had a duty to know approximately (at least) what was in her account and that a $1500 discrepancy is something she should have at least been curious about. I offer to look at a loan for her, which she won't even hear of-we should GIVE her $1500 because we told her she had it. She claims that she wasn't curious about the extra money because sometimes people in her church just "deposit money to my account to bless me."
After about 15 minutes of her yelling at me and carrying on, lunging across my desk to grab my monitor and cursing, I finally had it.
"Lady, listen to me. The money wasn't yours. It was never yours. You live close enough to the line in your account that you darn well KNEW you didn't have an extra $1500 in your account. If you think I'm just going to GIVE you $1500, you're nuts. I know you're probably going to complain to my boss, and that's fine. Here's the situation: you're in the wrong. When you call my boss and complain, he's going to tell you you're wrong. When you call HIS boss and complain, he's going to tell you you're wrong. Just to save you time, if you call an attorney, HE'S going to tell you you're wrong. If you have anything NEW to add to the conversation, great. Otherwise, please get out of my office."
This week has done wonders for my stress level.
On the third, a new teller deposited a check into the wrong person's account. The error was not discovered for a couple of days, at which point the money was taken out of the wrong person's account and put in the correct account. A phone call was made to both members, though the second one was left a message because she did not answer her phone.
Yesterday, the owner of the wrong account comes storming into my office wanting to know why her account only had 72 dollars in it. I explained the situation very nicely to her, and she agreed that the check that had been deposited to her account wasn't hers.
Here's where it gets weird:
On the third, this woman called our phone center to get her balance-which at the time included the 1500 extra from the misdeposit. She admits that at the time it seemed odd that she had that much money in her account, but did not bother to check the amounts of any recent deposits into her account.
She goes out and blows all the money that SHOULD be in her account and makes an appointment to get a bunch of work done on her car.
Now she's in my office and is DEMANDING that I give her $1500 so she can pay to get her car out of hock at the dealership because we TOLD her that the money was in her account and she relied on that information. I explained to her that she had a duty to know approximately (at least) what was in her account and that a $1500 discrepancy is something she should have at least been curious about. I offer to look at a loan for her, which she won't even hear of-we should GIVE her $1500 because we told her she had it. She claims that she wasn't curious about the extra money because sometimes people in her church just "deposit money to my account to bless me."
After about 15 minutes of her yelling at me and carrying on, lunging across my desk to grab my monitor and cursing, I finally had it.
"Lady, listen to me. The money wasn't yours. It was never yours. You live close enough to the line in your account that you darn well KNEW you didn't have an extra $1500 in your account. If you think I'm just going to GIVE you $1500, you're nuts. I know you're probably going to complain to my boss, and that's fine. Here's the situation: you're in the wrong. When you call my boss and complain, he's going to tell you you're wrong. When you call HIS boss and complain, he's going to tell you you're wrong. Just to save you time, if you call an attorney, HE'S going to tell you you're wrong. If you have anything NEW to add to the conversation, great. Otherwise, please get out of my office."
This week has done wonders for my stress level.