Chuck Bao
4/5/2008, 12:15 AM
Do any of you get rude emails from clients – something like “you suck”?
How do you deal with it?
I get these emails from one particular client all of the time. He goes on and on about how smart he is and how poor of a job we do in recommending stocks. He signs his emails, as STOCK GURU. Heh!!!!!!!!
I have warned him repeatedly not to be rude and that we will consider his stock suggestions. He apparently can’t help himself and seems to get really agitated when his emails are ignored, which they should be.
Why would a middle-aged, successful businessman send emails using such abbreviated message board language?
I want to ask him a couple of questions: if we suck so bad, why does he bother to keep sending us emails? And, is it really that difficult to figure out why his emails are sometimes ignored?
This is our latest exchange.
Email from STOCK GURU to analyst:
HELLO
ITS BEEN LONG TIME SINCE WE HAVE BEEN IN TOUCH SHUD AGREE W/U ON LONGTERM OUTLOOK OF THE CO., BUT COMING QTR/1 WHAT R YR EXPECTATIONS AS YOU HAVE BEEEN ADVOCATING THE STOX TIME N AGAIN
HOPEFULLY U WILL HV TIME TO REPLY BECAUSE PERSONALLY MY OPINION IS THIS TIME WAIT N SEE AS I HAVE BEEN PLAYING STOX MUCH BEFORE U ALL WROTE THATS AROUND TWO YEARS AGO LETS C/YR OPINION ON MY PERSPECTIVE THAT QTR/1 DOES NOT LOOK BRIGHT FM THE WAYS ITS BEEN TRADING
PLS ADV
RGDS
STOCK GURU
------------------------------------------
Email response from analyst to STOCK GURU (I hope it was a tongue in cheek response):
Oh yeah
how r u doing. We will revisit its earning prospects soon.
------------------------------------------------------
Email from STOCK GURU to analyst cc’ed to me:
DEAR ALL
TKS YR QUICK RESPONSE
BUT U PUT AN ARTICLE TODAY N PLUS MONTHS AGO BUT U R NOT AWARE OF QTR/1 THATS JUST THEN GUESSING…
HONESTLY AM VERY UNHAPPY WITH YR ANLYST WORK ON RESEARCH IS QUESTIONABLE..IS POOR THOUGH THE CO., IT SELF HAS HIGH TRADING VOL
STILL HOPE TO RCV YR ANWER ..MEANWHILE AM ALSO IN TOUCH WITH OTHER ANLYTS
RGDS
STOCK GURU
-------------------------------------------------------
Email from me to STOCK GURU cc’ed to analyst and management:
Dear Mr. Stock Guru,
I stand behind our analysts because, contrary to what you might think, they have a very good track record in calling stocks.
No, we don't catch everything in the market or get all of our calls right. Nobody does.
We always try to provide the best quality service to all of our clients. But let me be clear : our analysts will never be badgered into changing their recommendations.
I must ask you again to please keep your emails to the analysts civil and polite. If you continue to insult the analysts, we will start ignoring your emails.
We have tried to be courteous to you by quickly responding to your emails and offering to look into your suggestions. That is the best that we can promise.
At the end of the day, it's the analysts’ call. We can agree to disagree and let time tell who was correct.
Best regards,
-----------------------------------------------------
Email from STOCK GURU to me cc’ed to analyst and management:
HELLO
APPREC YR REPLY
ITS ENTIRELY TO YR ANALYST I NEVER INSIST ON MY REPLIES ITS ENTIRELY DISCRETIONARY
BUT PAST RECORD SHOWS ...THEY SELDOM REPLIED...INFACT THIS IS THE FIRST SAW
FM ANALYST..UNTIL I GOT FED UP
THERE R PLENTY OF GOOD RESERACH AVLB...WE DO NOT GUIDE OURSELVES TO
ONLY YR ANLYST OR BIG PLAYERS INDICATIONS
PLS BE GUIDED ACOORDINGLY
HAVE A NICE EWEEKEND
RGDS
STOCK GURU
---------------------------------------------------------
Another email from STOCK GURU to me cc’ed to analyst and management:
HELL DEAR ALL
PLS READ MY MSG CORRECTLY
AT NO TIME I HAVE ASKED YR ANALYST TO CHANGE RECOMMENDATION
BUT AS A CLIENT ITS OUR RIGHT TO QUESTION WHEN WE
FEEL MORE DATA SHUD BE LOOKED AT ..PLS GET THE ANGLE CORRECTLY
RGDS
STOCK GURU
How do you deal with it?
I get these emails from one particular client all of the time. He goes on and on about how smart he is and how poor of a job we do in recommending stocks. He signs his emails, as STOCK GURU. Heh!!!!!!!!
I have warned him repeatedly not to be rude and that we will consider his stock suggestions. He apparently can’t help himself and seems to get really agitated when his emails are ignored, which they should be.
Why would a middle-aged, successful businessman send emails using such abbreviated message board language?
I want to ask him a couple of questions: if we suck so bad, why does he bother to keep sending us emails? And, is it really that difficult to figure out why his emails are sometimes ignored?
This is our latest exchange.
Email from STOCK GURU to analyst:
HELLO
ITS BEEN LONG TIME SINCE WE HAVE BEEN IN TOUCH SHUD AGREE W/U ON LONGTERM OUTLOOK OF THE CO., BUT COMING QTR/1 WHAT R YR EXPECTATIONS AS YOU HAVE BEEEN ADVOCATING THE STOX TIME N AGAIN
HOPEFULLY U WILL HV TIME TO REPLY BECAUSE PERSONALLY MY OPINION IS THIS TIME WAIT N SEE AS I HAVE BEEN PLAYING STOX MUCH BEFORE U ALL WROTE THATS AROUND TWO YEARS AGO LETS C/YR OPINION ON MY PERSPECTIVE THAT QTR/1 DOES NOT LOOK BRIGHT FM THE WAYS ITS BEEN TRADING
PLS ADV
RGDS
STOCK GURU
------------------------------------------
Email response from analyst to STOCK GURU (I hope it was a tongue in cheek response):
Oh yeah
how r u doing. We will revisit its earning prospects soon.
------------------------------------------------------
Email from STOCK GURU to analyst cc’ed to me:
DEAR ALL
TKS YR QUICK RESPONSE
BUT U PUT AN ARTICLE TODAY N PLUS MONTHS AGO BUT U R NOT AWARE OF QTR/1 THATS JUST THEN GUESSING…
HONESTLY AM VERY UNHAPPY WITH YR ANLYST WORK ON RESEARCH IS QUESTIONABLE..IS POOR THOUGH THE CO., IT SELF HAS HIGH TRADING VOL
STILL HOPE TO RCV YR ANWER ..MEANWHILE AM ALSO IN TOUCH WITH OTHER ANLYTS
RGDS
STOCK GURU
-------------------------------------------------------
Email from me to STOCK GURU cc’ed to analyst and management:
Dear Mr. Stock Guru,
I stand behind our analysts because, contrary to what you might think, they have a very good track record in calling stocks.
No, we don't catch everything in the market or get all of our calls right. Nobody does.
We always try to provide the best quality service to all of our clients. But let me be clear : our analysts will never be badgered into changing their recommendations.
I must ask you again to please keep your emails to the analysts civil and polite. If you continue to insult the analysts, we will start ignoring your emails.
We have tried to be courteous to you by quickly responding to your emails and offering to look into your suggestions. That is the best that we can promise.
At the end of the day, it's the analysts’ call. We can agree to disagree and let time tell who was correct.
Best regards,
-----------------------------------------------------
Email from STOCK GURU to me cc’ed to analyst and management:
HELLO
APPREC YR REPLY
ITS ENTIRELY TO YR ANALYST I NEVER INSIST ON MY REPLIES ITS ENTIRELY DISCRETIONARY
BUT PAST RECORD SHOWS ...THEY SELDOM REPLIED...INFACT THIS IS THE FIRST SAW
FM ANALYST..UNTIL I GOT FED UP
THERE R PLENTY OF GOOD RESERACH AVLB...WE DO NOT GUIDE OURSELVES TO
ONLY YR ANLYST OR BIG PLAYERS INDICATIONS
PLS BE GUIDED ACOORDINGLY
HAVE A NICE EWEEKEND
RGDS
STOCK GURU
---------------------------------------------------------
Another email from STOCK GURU to me cc’ed to analyst and management:
HELL DEAR ALL
PLS READ MY MSG CORRECTLY
AT NO TIME I HAVE ASKED YR ANALYST TO CHANGE RECOMMENDATION
BUT AS A CLIENT ITS OUR RIGHT TO QUESTION WHEN WE
FEEL MORE DATA SHUD BE LOOKED AT ..PLS GET THE ANGLE CORRECTLY
RGDS
STOCK GURU