Osce0la
11/9/2007, 03:44 PM
SUCCS
Yesterday I get a text message from my wife telling me our cable wasn't working. I call Charter to see what is going on and they tell me our cable has been disconnected completely ("from the pole") due to nonpayment. I told them we made a payment a couple of weeks ago and they state that they have not received a payment since Sept. 6. I pulled up my wife's checking account on the system here at work and see the debit for the payment on her account...I explained to them that my sister and her husband used to live in the apartment that we live in now, and asked her if she would check to see if maybe it somehow posted to my sister's account. Sure enough, our payment for our cable (that is in my name, under my address and phone number) posted to my sister's account. They then tell me that I owe them $152 today (yesterday), plus a $25 re-connect fee...I explain to them that I am not paying a re-connect fee because we paid the bill, and they screwed up by posting it to the wrong account. She tells me I can go to the Charter building not too far from where I work and discuss it with them - so I do. I get there and tell them what is going on, they ask for my phone number, and it pulls up not only my account, but my sister's account from when she lived in that apartment, plus my sister's account at her current address...Finally after about 20-30 minutes they get my sister's account debited for the $97, and credit my account for the $97 - and then tell me I will have to pay a $25 re-connect fee :mad:
I asked them why I should have to pay a re-connect fee when they are the ones that screwed up and they can clearly see by the date my payment posted to the wrong account that we made the payment on time. They then decide to waive the fee but tell me they can't get anyone out there to re-connect our cable until Saturday between 1-3 PM :mad: Middle of football season, and I have no cable until mid-afternoon on a Saturday :mad: I ask her what our current balance is and she says "$152, but that is because the $97 credit won't show up until tomorrow". So I ask "So we only owe about $50-$60?", which she said was right. I then told her we still have not gotten the bill for this month (which she said many people have been complaining about over the last couple of weeks) and asked when our next payment was due - Nov. 14.
I decide since they screwed up, I should not have to wait 2 days for them to re-connect my cable, so I call Charter again today to see what they can work out. The guy tells me our account is past due and that we would have to pay $125 today to have our cable reconnected :mad:...WTF? We owed $152 yesterday, they credited our account $97, and now they say we owe $125? :confused::mad:
I explained everything that had happened to him, and he looked and saw that there was a $97 adjustment made to our account...He says we will have to pay the past due amount and a $25 re-connect fee...Again, WTF?!?! I ask him how in the hell we can be past due when our payment isn't due until next week, and why in the hell would I pay $25 for them to fix something they screwed up? His reply "I'll waive the $25 fee since it was our error, and I will take out the $97 since I see that adjustment...let me grab my calculator...so we will need $77 from you today for us to be able to re-connect your cable"...Let's say it again - WTF?!?!?! :mad:
How in the holy hell do you take $97 out of $125, and end up with $77? Which is basically what I asked him "How in the hell do we owe you $77 today, when our bill isn't even due until next week?" To which he hung up...I called them back a few minutes ago and now their automated crap is telling me my phone number (the same one I used to call them yesterday and today) is invalid. :mad:
I have had Charter for about 2 months, and I am already about to drop their a**.
:mad:
Yesterday I get a text message from my wife telling me our cable wasn't working. I call Charter to see what is going on and they tell me our cable has been disconnected completely ("from the pole") due to nonpayment. I told them we made a payment a couple of weeks ago and they state that they have not received a payment since Sept. 6. I pulled up my wife's checking account on the system here at work and see the debit for the payment on her account...I explained to them that my sister and her husband used to live in the apartment that we live in now, and asked her if she would check to see if maybe it somehow posted to my sister's account. Sure enough, our payment for our cable (that is in my name, under my address and phone number) posted to my sister's account. They then tell me that I owe them $152 today (yesterday), plus a $25 re-connect fee...I explain to them that I am not paying a re-connect fee because we paid the bill, and they screwed up by posting it to the wrong account. She tells me I can go to the Charter building not too far from where I work and discuss it with them - so I do. I get there and tell them what is going on, they ask for my phone number, and it pulls up not only my account, but my sister's account from when she lived in that apartment, plus my sister's account at her current address...Finally after about 20-30 minutes they get my sister's account debited for the $97, and credit my account for the $97 - and then tell me I will have to pay a $25 re-connect fee :mad:
I asked them why I should have to pay a re-connect fee when they are the ones that screwed up and they can clearly see by the date my payment posted to the wrong account that we made the payment on time. They then decide to waive the fee but tell me they can't get anyone out there to re-connect our cable until Saturday between 1-3 PM :mad: Middle of football season, and I have no cable until mid-afternoon on a Saturday :mad: I ask her what our current balance is and she says "$152, but that is because the $97 credit won't show up until tomorrow". So I ask "So we only owe about $50-$60?", which she said was right. I then told her we still have not gotten the bill for this month (which she said many people have been complaining about over the last couple of weeks) and asked when our next payment was due - Nov. 14.
I decide since they screwed up, I should not have to wait 2 days for them to re-connect my cable, so I call Charter again today to see what they can work out. The guy tells me our account is past due and that we would have to pay $125 today to have our cable reconnected :mad:...WTF? We owed $152 yesterday, they credited our account $97, and now they say we owe $125? :confused::mad:
I explained everything that had happened to him, and he looked and saw that there was a $97 adjustment made to our account...He says we will have to pay the past due amount and a $25 re-connect fee...Again, WTF?!?! I ask him how in the hell we can be past due when our payment isn't due until next week, and why in the hell would I pay $25 for them to fix something they screwed up? His reply "I'll waive the $25 fee since it was our error, and I will take out the $97 since I see that adjustment...let me grab my calculator...so we will need $77 from you today for us to be able to re-connect your cable"...Let's say it again - WTF?!?!?! :mad:
How in the holy hell do you take $97 out of $125, and end up with $77? Which is basically what I asked him "How in the hell do we owe you $77 today, when our bill isn't even due until next week?" To which he hung up...I called them back a few minutes ago and now their automated crap is telling me my phone number (the same one I used to call them yesterday and today) is invalid. :mad:
I have had Charter for about 2 months, and I am already about to drop their a**.
:mad: