handcrafted
10/31/2007, 02:39 PM
Okay, so my microwave blew up on OU-TX weekend. Power source, kablammo. It's 12 years old, so not entirely unexpected. So I go to Best Buy cuz they're close and havin' a sale n' stuff. Mine's one of those over-the-range types with a vent hood/fan connection, etc., so it's more expensive and has to be professionally installed (I don't mind doing it but it's a two person job and I try to stay away from ductwork and electrical stuff which I know diddly about). So I have to special order it because it's that beige color that nobody stocks anymore because the builders quit using it. 3 1/2 weeks lead time. They'll call me the day before (i.e., yesterday) and tell me when they'll arrive today, delivery day. Ok. Thanks. Sigh.
Of course, no call yesterday. Check the cell phone, it's working, voice mail is operational, no call. So last night I call the store, and get the info that a) said delivery dudes do not call the day before, they call the day of, and b) delivery is handled through a central location and I have to call a different store. Fine. I call said store, get hold of the delivery manager guy, and ask him what time they'll be here. After digging around for several minutes and again asking my name (by now I'm getting concerned), he finally finds my delivery order, and says "they already called you and told you they'd be there between 8am-10am." Well, considering that a) I have received no such call, and b) the other store guy told me that they call the day of, I'm confused. So I tell delivery manager guy this. He replies that he's only reading the notes off the computer screen. So, I say to myself, the delivery guys lied to their boss about calling me, and I can't get a straight answer, but I'm in their system for delivery (this morning), so I don't rock the boat further and thank him and hang up. No problem, timing is good, etc.
Of course, said delivery dudes do not show up today. So I call back to delivery store and get another delivery manager (or assistant). He confirms the delivery time, but says "your microwave is probably not on our delivery truck, since it needs to be installed. It's probably on our installer's truck. I'll call him and call you back." Now, said installer guy is a contractor, so they don't have direct control over him, I get that. However, THREE FRICKING HOURS LATER (approximately 2pm today) installer guy calls my wife who is waiting at home, not getting her crap done cuz she's waiting for the installer guy. He says he was just now notified by the store that our microwave was there and has now picked it up and put it on his truck, but it's too late for him to get to us today. Nobody's home tomorrow so now we have it scheduled for Friday. And my microwave has to sit on the guys truck and get driven around for 2 days and possibly get damaged.
Delivery assistant manager guy has not had the guts to call me back and admit that he was shooting me a line of bull****.
:mad: :mad: :mad: :mad:
Of course, no call yesterday. Check the cell phone, it's working, voice mail is operational, no call. So last night I call the store, and get the info that a) said delivery dudes do not call the day before, they call the day of, and b) delivery is handled through a central location and I have to call a different store. Fine. I call said store, get hold of the delivery manager guy, and ask him what time they'll be here. After digging around for several minutes and again asking my name (by now I'm getting concerned), he finally finds my delivery order, and says "they already called you and told you they'd be there between 8am-10am." Well, considering that a) I have received no such call, and b) the other store guy told me that they call the day of, I'm confused. So I tell delivery manager guy this. He replies that he's only reading the notes off the computer screen. So, I say to myself, the delivery guys lied to their boss about calling me, and I can't get a straight answer, but I'm in their system for delivery (this morning), so I don't rock the boat further and thank him and hang up. No problem, timing is good, etc.
Of course, said delivery dudes do not show up today. So I call back to delivery store and get another delivery manager (or assistant). He confirms the delivery time, but says "your microwave is probably not on our delivery truck, since it needs to be installed. It's probably on our installer's truck. I'll call him and call you back." Now, said installer guy is a contractor, so they don't have direct control over him, I get that. However, THREE FRICKING HOURS LATER (approximately 2pm today) installer guy calls my wife who is waiting at home, not getting her crap done cuz she's waiting for the installer guy. He says he was just now notified by the store that our microwave was there and has now picked it up and put it on his truck, but it's too late for him to get to us today. Nobody's home tomorrow so now we have it scheduled for Friday. And my microwave has to sit on the guys truck and get driven around for 2 days and possibly get damaged.
Delivery assistant manager guy has not had the guts to call me back and admit that he was shooting me a line of bull****.
:mad: :mad: :mad: :mad: